Vaga de emprego para Incident Management Analyst

Votre rôle: To conduct initial diagnostics and undertake basic fault diagnostics to resolve where possible, customer faults. - To provide a professional first technical point of contact for the customer. - Basic and Medium complexity fault-related cases diagnose and/or repair by effectively utilising software diagnostics and other network/product utility programs. - To ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process. - To perform technical escalat…

Consulte os requisitos no site original da vaga.